This morning a new cooker made a very short visit.
When the young technician connected the new cooker he didn't notice that it says 400V on the old one, and 230V on the new one. This shouldn't mean that it is impossible to use, just that you need to connect it differently.
Well when he turned it on it showed an error message E3 on the ring display, but the clock showed on the main display. When the oven door was opened I heard a pop, and one of the fuses went.
A lot of telephone calls were made, including one I made to Jessica at Electrolux in Stockholm, who had arranged the exchange, who said that it was my responsibility to see that I chose a cooker of the right voltage. (All the induction cookers are 230V, whilst the non-induction ones seem to be all 400V)
The technician had said that the terminal block that the three phase comes out of the wall through was broken, and I'd need an electrician to fix it.
Anyway the young man reconnected our old cooker, and took the new one away, so we haven't moved very far in all this!
I'm annoyed with Electrolux Service for incorrectly connecting this new cooker, and I also annoyed with Electrolux in Stockholm's attitude that I should know to check the voltage when I chose the cooker!
In twenty years time when it's time to change cooker again, I'll not be looking at Electrolux or Husqvarna, if of course I still have enough mables left to have much use of a cooker! This whole experience is a disgrace. Of course I might be looking at buying another cooker much sooner if this doesn't get sorted out, and you can be sure it won't come from Electrolux!
When the Electrolux Service technician said that we needed an electrician to sort out the socket, I assumed that he would be able to fix one. Every plumber/builder/general dogs body seems to be able to get in electricians, but not Electrolux Service. Not only are none of their people qualified (there is a special legal requirement for 'el-behörighet' to do most electrical installations here in Sweden) but they couldn't even ring up and fix one!
I have found an electrician, who should be able to do the job tomorrow. Perhaps I'll ask him about cookers!
I'm sure there'll be more to tell before this story is finished.
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1300 - Electrolux Service rang to say that the cooker worked fine when they tested it, and we agreed they could deliver on Tuesday.
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Friday p.m. - The electrician came, and replaced the cables to the cooker with cables that include a neutral, and installed a Perilex socket. So now all that should be required is to deliver and plug in! That's promised for tomorrow Tuesday sometime.
They said that this is a rather common job these days, obviously the wiring standards have changed over the years. It seems strange to me that they would ever not include a neutral, but what do I know!
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Tuesday 12.15
When they didn't ring I rang Electrolux Service, who said they have it down as 4-mar (Wednesday). Good job I wasn't staying at home specially.
2009-02-26
2009-02-18
The cooker story, continued....
Well it's starting to look up at last. After I wrote my snotty mail to Electrolux Service, they sent Anders round again, who fixed the problem he'd caused. It was clear that they were happy to just keep coming and fix it until the guarantee expired, so I sent more or less the same mail to the shop where we bought it from.
That kicked off a much better response. Another Anders rang me from them and said that he'd passed on my mail to his contact in Electrolux, who would either get back to him or directly to me, either way a replacement was the most probably outcome.
The following day, right enough, a gent from Electrolux in Stockholm rang to offer me a new oven, and take away this one. Wooppee!! It would be passed on to some other department who shortly after sent me a mail explaining that the model we have is no longer made, and enclosing descriptions of two replacement models.
She also said that since these were a bit cheaper than the one I had they'd pay me the difference! If however I would prefer a different model that was going to be much more, then I'd have to pay them ther difference. Wow, eminently reasonable.
So I looked on their web site amongst all the different models they have. It's amazing how many different sorts of ovens there are! After closer examination I began to understand their numbering system. Part of the model number is the width (5, 6 or 7 for 500, 600 or 700mm, we have a slot 600mm, which is the normal standard here). Then there's a letter for single of double oven, another for white or stainless, and even one for gas, electric ceramic, or induction rings.
When we eliminate all the gas, wrong sizes, and just plain odd cookers we end up with a sensible number to look at. After talking to Margie last night we concluded that we would like the single (i.e. big) oven rather than the double (two smaller of course) models. The curious thing is that they put the interesting features like fan, grilling etc., in the lower of the two ovens!
Now we are just left with choosing between normal ceramic rings, and induction. There is a cost penalty for induction of about 4000SEK, not to mention scrapping some of our albeit cheaper pots and pans which won't work with induction.
So now all we have to do is decide!
That kicked off a much better response. Another Anders rang me from them and said that he'd passed on my mail to his contact in Electrolux, who would either get back to him or directly to me, either way a replacement was the most probably outcome.
The following day, right enough, a gent from Electrolux in Stockholm rang to offer me a new oven, and take away this one. Wooppee!! It would be passed on to some other department who shortly after sent me a mail explaining that the model we have is no longer made, and enclosing descriptions of two replacement models.
She also said that since these were a bit cheaper than the one I had they'd pay me the difference! If however I would prefer a different model that was going to be much more, then I'd have to pay them ther difference. Wow, eminently reasonable.
So I looked on their web site amongst all the different models they have. It's amazing how many different sorts of ovens there are! After closer examination I began to understand their numbering system. Part of the model number is the width (5, 6 or 7 for 500, 600 or 700mm, we have a slot 600mm, which is the normal standard here). Then there's a letter for single of double oven, another for white or stainless, and even one for gas, electric ceramic, or induction rings.
When we eliminate all the gas, wrong sizes, and just plain odd cookers we end up with a sensible number to look at. After talking to Margie last night we concluded that we would like the single (i.e. big) oven rather than the double (two smaller of course) models. The curious thing is that they put the interesting features like fan, grilling etc., in the lower of the two ovens!
Now we are just left with choosing between normal ceramic rings, and induction. There is a cost penalty for induction of about 4000SEK, not to mention scrapping some of our albeit cheaper pots and pans which won't work with induction.
So now all we have to do is decide!
2009-02-15
Nice skiing yesterday
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Here are a few pictures I took with my phone while waiting at the top of a long down hill for the people in front of me to go down.
The sun's gone in today, but I want to go out again, while we still have enough snow!
Update (Sunday 15 Feb) I went out again today, although the sun didn't shine so much it was also very nice. This time I did the 15km track, which is more varied than the other shorter ones. The tracks are very well prepared, thanks IFK Västerås.
Continuing saga of our cooker
Two and a half years ago we bought a rather fancy cooker. It's a Huskvarna, with an electronic display. It's very nice, with ceramic hob, and an oven that doesn't make the surface of the cooker warm (there's a fan that blows air through an air cavity that surrounds the oven)
Well unfortunately we've had a lot of trouble with it. Very shortly after we got it we noticed that the rings would get turned off by themselves. This wasn't more than an irritation because you just had to start them again. However I rang Electrolux Service, who sent out someone who changed something. A few months later and it happened again, and they changed something else.....
Then a ring wouldn't start at all. This was fixed.
Then a few weeks ago it got very exciting. We had the oven on, and after about 15 minutes or so it started making a clicking noise, which got more dramatic until it sounded and looked like a pin-ball machine. Fortunately our food was just ready when the oven stopped completely.
They came and changed something, and so I tested it by letting it run at max heat for 2.5 hours.
Guess at my annoyance the day after when after a few minutes the rings I had on turned themselves off! I called them out again, and a very nice man called Anders, who had been before, came and fiddled with the connectors in the hope of fixing this intermittent fault.
Yesterday morning, two days after that visit, I turned it on to boil eggs, and BANG! Well pop really, then the main display went through a few different coombinations including everything it had, to end up blank, the four numbers all showed 0, and a fuse went!
I've written a comment on Electrolux's service page and wait to hear what they are going to do about it. My faith will be restored if the change the cooker completely, restart the three year guarantee and promise to buy it back if I get any more faults. I will of course be satisfied if I get a cooker that works!
Here what I wrote this time (to which they've responded to say they'll do something):
I'll keep this page informed of further developments.
Well unfortunately we've had a lot of trouble with it. Very shortly after we got it we noticed that the rings would get turned off by themselves. This wasn't more than an irritation because you just had to start them again. However I rang Electrolux Service, who sent out someone who changed something. A few months later and it happened again, and they changed something else.....
Then a ring wouldn't start at all. This was fixed.
Then a few weeks ago it got very exciting. We had the oven on, and after about 15 minutes or so it started making a clicking noise, which got more dramatic until it sounded and looked like a pin-ball machine. Fortunately our food was just ready when the oven stopped completely.
They came and changed something, and so I tested it by letting it run at max heat for 2.5 hours.
Guess at my annoyance the day after when after a few minutes the rings I had on turned themselves off! I called them out again, and a very nice man called Anders, who had been before, came and fiddled with the connectors in the hope of fixing this intermittent fault.
Yesterday morning, two days after that visit, I turned it on to boil eggs, and BANG! Well pop really, then the main display went through a few different coombinations including everything it had, to end up blank, the four numbers all showed 0, and a fuse went!
I've written a comment on Electrolux's service page and wait to hear what they are going to do about it. My faith will be restored if the change the cooker completely, restart the three year guarantee and promise to buy it back if I get any more faults. I will of course be satisfied if I get a cooker that works!
Here what I wrote this time (to which they've responded to say they'll do something):
Hej!
model nr. QSG6140W
Produkt nr *******-**
Serienr. *******
Type SSRC
Total Effekt 10736W
Köpt för snart 3 år sedan.
Jag har haft besök från Electrolux service flera gånger under dessa år p.g.a. fel.
Ni kan säkert kolla upp alla detaljer. För ca två veckor sedan bytte man ett kort
med reläer efter ett fel där efter ca 30 minuter med ugnen på displayed började
blinkar, reläer hördes klickar inuti, och snart stängde av sig hela apperaten.
Sedan i söndags den allra första felen upprepade sig, med två små plattor på
blinkade det till lite, och de två plattor stängdes av och det visade bara
sträkor i stället för siffror i displayen. En tekniker kom i torsdags och
tittade på detta och försökte förbättre kontaktorerna internt.
Nu i morse när jag skulle slå på en platta hördes a smäll inuti, sedan
slocknade det hela, och en säkring sprack. Jag har endast tagit ut alla
tre säkringar, och nu är vi utan spis.
Om Ni tycker att detta är acceptabel fel frekvens vill jag att Ni säger
så, så att jag kan undvika alla dina produkter i all framtiden. Jag är
fullständigt trött med denna nivå av tillgänglighet, även om Electrolux
Service har alltid kommit, och är mycket trevligt. Nu måste man ha bytt
varje kort minst en gång.
Vad tänkte Ni erbjuder denna mycket misnöjd kund? Jag kan inte lita på
denna spis längre, så jag hoppas att Ni kan komma med någontin bättre
än ännu ett besök från Electrolux Service.
Jag har inte skrivt till någon media eller ARN ännu, men det är bara en
tidsfråga.
MVH an mycket besvikna kund.
Sorry if you don't understand Swedish, try a google translation.
I'll keep this page informed of further developments.
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