This morning a new cooker made a very short visit.
When the young technician connected the new cooker he didn't notice that it says 400V on the old one, and 230V on the new one. This shouldn't mean that it is impossible to use, just that you need to connect it differently.
Well when he turned it on it showed an error message E3 on the ring display, but the clock showed on the main display. When the oven door was opened I heard a pop, and one of the fuses went.
A lot of telephone calls were made, including one I made to Jessica at Electrolux in Stockholm, who had arranged the exchange, who said that it was my responsibility to see that I chose a cooker of the right voltage. (All the induction cookers are 230V, whilst the non-induction ones seem to be all 400V)
The technician had said that the terminal block that the three phase comes out of the wall through was broken, and I'd need an electrician to fix it.
Anyway the young man reconnected our old cooker, and took the new one away, so we haven't moved very far in all this!
I'm annoyed with Electrolux Service for incorrectly connecting this new cooker, and I also annoyed with Electrolux in Stockholm's attitude that I should know to check the voltage when I chose the cooker!
In twenty years time when it's time to change cooker again, I'll not be looking at Electrolux or Husqvarna, if of course I still have enough mables left to have much use of a cooker! This whole experience is a disgrace. Of course I might be looking at buying another cooker much sooner if this doesn't get sorted out, and you can be sure it won't come from Electrolux!
When the Electrolux Service technician said that we needed an electrician to sort out the socket, I assumed that he would be able to fix one. Every plumber/builder/general dogs body seems to be able to get in electricians, but not Electrolux Service. Not only are none of their people qualified (there is a special legal requirement for 'el-behörighet' to do most electrical installations here in Sweden) but they couldn't even ring up and fix one!
I have found an electrician, who should be able to do the job tomorrow. Perhaps I'll ask him about cookers!
I'm sure there'll be more to tell before this story is finished.
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1300 - Electrolux Service rang to say that the cooker worked fine when they tested it, and we agreed they could deliver on Tuesday.
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Friday p.m. - The electrician came, and replaced the cables to the cooker with cables that include a neutral, and installed a Perilex socket. So now all that should be required is to deliver and plug in! That's promised for tomorrow Tuesday sometime.
They said that this is a rather common job these days, obviously the wiring standards have changed over the years. It seems strange to me that they would ever not include a neutral, but what do I know!
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Tuesday 12.15
When they didn't ring I rang Electrolux Service, who said they have it down as 4-mar (Wednesday). Good job I wasn't staying at home specially.
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