Well it's starting to look up at last. After I wrote my snotty mail to Electrolux Service, they sent Anders round again, who fixed the problem he'd caused. It was clear that they were happy to just keep coming and fix it until the guarantee expired, so I sent more or less the same mail to the shop where we bought it from.
That kicked off a much better response. Another Anders rang me from them and said that he'd passed on my mail to his contact in Electrolux, who would either get back to him or directly to me, either way a replacement was the most probably outcome.
The following day, right enough, a gent from Electrolux in Stockholm rang to offer me a new oven, and take away this one. Wooppee!! It would be passed on to some other department who shortly after sent me a mail explaining that the model we have is no longer made, and enclosing descriptions of two replacement models.
She also said that since these were a bit cheaper than the one I had they'd pay me the difference! If however I would prefer a different model that was going to be much more, then I'd have to pay them ther difference. Wow, eminently reasonable.
So I looked on their web site amongst all the different models they have. It's amazing how many different sorts of ovens there are! After closer examination I began to understand their numbering system. Part of the model number is the width (5, 6 or 7 for 500, 600 or 700mm, we have a slot 600mm, which is the normal standard here). Then there's a letter for single of double oven, another for white or stainless, and even one for gas, electric ceramic, or induction rings.
When we eliminate all the gas, wrong sizes, and just plain odd cookers we end up with a sensible number to look at. After talking to Margie last night we concluded that we would like the single (i.e. big) oven rather than the double (two smaller of course) models. The curious thing is that they put the interesting features like fan, grilling etc., in the lower of the two ovens!
Now we are just left with choosing between normal ceramic rings, and induction. There is a cost penalty for induction of about 4000SEK, not to mention scrapping some of our albeit cheaper pots and pans which won't work with induction.
So now all we have to do is decide!
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Well we've decided on the induction model, and thereby have to pay some more. However that gets us a new guarantee, which is definitely important!
It can't be sent before tuesday next week, so probably sometime towards the end of next week we can start learning how to cook all over again.
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